CUSTOMER CARE

We hope you enjoy your goodies and that the ordering process was smooth and easy! If you have any queries please email us on:

info@proteinpantry.com

General Terms & Conditions:

A full breakdown of our terms and conditions are available as clickable links at the footer of our checkout. Please ensure you fully read and understand them before completing your purchase.

Shipping and delivery info

Returns, refunds and order cancellations

WHOLESALE ENQUIRIES

Although we can take on wholesale and trade enquiries, we currently have a very limited capacity. For more information on what we can offer please email us on:info@proteinpantry.com

We do not offer a white label or private label service.

We no longer offer a customised product service, however we continue to provide this feature for a select number of long standing trade customers. We are unable to take on any new requests for this service and it will be unavailable for the forseeable future. 

PRIVACY & SAFETY

Our store uses cookies to help enhance your shopping experience

Your contact details are stored on our system to help us fulfill and trace your orders and will only be used for order fulfillment purposes. You will not receive any promotional or marketing information from us unless you have specifically opted in to receive this information.

We use third party payment processors who may require your details to verify your payments and purchases through our website. We do not store or have access to your card details.

 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

-Buy now, pay later and pay in instalment options

Payment Policy:

-Upon making and completing your purchase at the checkout, your order will be processed once payment or approval has cleared via your chosen payment method

-If using one of the "Buy now, Pay later" or "Pay in instalment" options, you are agreeing to opening a line of credit with the relevant provider. Your payments will be made to and handled by the provider and any refunds requested will be handled and approved by them. Failure to complete your payments to the provider may result in you being banned from using their services again. Long term avoidance of payments may result in the provider passing on the debt to a loan collector which may eventually impact your credit score.