SHIPPING POLICY

Subscription Boxes:

  • Please allow up to 14 days for processing prior to dispatch.

 

Regular item purchases:

Please allow 1-2 working days processing prior to dispatch.

Once your order has shipped, delivery should take:

  • 1 working day UK Mainland 

  • 2-7 days UK offshore, Northern Ireland, some areas in the Scottish Highlands and Europe

  • 1-2 working days USA

RETURNS, CANCELLATIONS & REFUNDS

Due to the nature of our products we are unable to accept returns under most circumstances. As our products are considered perishable they may be prone to some damage during transit.

You may return a damaged item if you feel it is not fit for consumption. You are responsible for return shipping fees and we can not reimburse or compensate this. Shipping fees from your original order are non refundable. 

You may cancel an order prior to it being dispatched. Once your order has been dispatched we are unable to cancel your order.

We can not fully refund orders that are returned to us by the courier due to unsuccessful delivery attempts. A partial refund may be offered with the following deducted:

  • original shipping fee

  • courier's return processing fee (starts from £10, dependent on location)

If the return processing fees exceeds the value of your order we cannot issue a refund.

You must inform us within 48 hours of receipt of your delivery if there is a problem with your order. You must inform us within 28 days from date of dispatch if you have not received your order. We may not be able to trace your package or rectify any issues if we are informed outside of these time frames.

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