Please allow 1-2 working days processing prior to dispatch.
Once your order has shipped, delivery should take:
1 working day most of UK Mainland
2-7 days UK offshore, Northern Ireland, some areas in the Scottish Highlands and Europe
1-2 working days USA
We use a number of different couriers and postal services including DPD, Royal Mail, Hermes, Fedex and UPS. The service used to send your order will be automatically determined by your location and size of order, however the majority of orders sent within UK Mainland are delivered via DPD. If you are in a location that requires one of the alternative services please allow longer for dispatch and delivery as these only get shipped once a week.
Delivery dates and delivery time scales are estimates only and are not guaranteed! We can not compensate or refund orders or shipping fees for items that did not arrive within a specified time frame or on a stated delivery date unless a refund or compensation is offered by the relevant courier or postal service.
Shipping fees for orders outside of the UK do not include customs charges or any other tariffs , fees or taxes that may be applicable upon entry of the country of destination. Customers are responsible for paying any additional charges that may occur and these can not be reimbursed or compensated.
We are unable to advise on what (if any) customs fees are applicable to your order. Please check with your local customs authority before placing an order.
We may not be able to refund your order if it is returned to us due to unpaid customs fees (please see return/refund policy for details).
From the 1st January 2021, orders going into the EU may now be subjected to duty taxes or customs charges. These are payable by the customer and can not be reimbursed or compensated. Full details on changes for deliveries into the EU can be found here.
RETURNS, CANCELLATIONS & REFUNDS
Due to the nature of our products we are unable to accept returns under most circumstances. As our products are considered perishable by most couriers, they may be prone to some damage during transit.
You may return a damaged item or an any other item you are unhappy with if you feel it is not fit for consumption. Returned items must still be in their original packaging and must not have been opened or consumed. You are responsible for return shipping fees and we can not reimburse or compensate this. Shipping fees from your original order are non refundable. If you proceed with a returns request, please ensure you use a service that offers tracking or delivery confirmation. We are unable to process your returns request if we do not receive your items back. Please address your returns to:
FAO: E. Williams
5 Fingland Road
You may cancel an order prior to it being dispatched. Once your order has been dispatched we are unable to cancel your order.
We can not fully refund orders that are returned to us by the courier due to unsuccessful delivery attempts. A partial refund may be offered with the following deducted:
original shipping fee
courier's return processing fee (starts from £10, dependent on location)
Any other fees or tariffs that may have occurred as a result of an attempted delivery, anticipated delivery or a return.
If the return processing fees exceeds the value of your order we cannot issue a refund. We can not refund orders that have been returned to us as a result of being held in a depot or post office waiting for redelivery instructions or collection, and the items have reached or exceeded their best before date. We can not refund an order if you have delayed collecting or requesting redelivery of your order and the items have then reached or exceeded their best before dates. We cannot refund orders that have been damaged or have perished whilst being held in a depot or post office for an extended period of time.
You must inform us within 48 hours of receipt of your delivery if there is a problem with your order. You must inform us within 28 days from date of dispatch if you have not received your order. We may not be able to trace your package or rectify any issues if we are informed outside of these time frames.