Please allow up to 14 days for processing prior to dispatch.
Regular item purchases:
Please allow 1-2 working days processing prior to dispatch.
Once your order has shipped, delivery should take:
1 working day UK Mainland
2-7 days UK offshore, Northern Ireland, some areas in the Scottish Highlands and Europe
1-2 working days USA
Shipping fees for orders outside of the UK do not include customs charges or any other tariffs , fees or taxes that may be applicable upon entry of the country of destination. Customers are responsible for paying any additional charges that may occur and these can not be reimbursed or compensated.
We are unable to advise on what (if any) customs fees are applicable to your order. Please check with your local customs authority before placing an order.
We may not be able to refund your order if it is returned to us due to unpaid customs fees (please see return/refund policy for details).
RETURNS, CANCELLATIONS & REFUNDS
Due to the nature of our products we are unable to accept returns under most circumstances. As our products are considered perishable they may be prone to some damage during transit.
You may return a damaged item if you feel it is not fit for consumption. You are responsible for return shipping fees and we can not reimburse or compensate this. Shipping fees from your original order are non refundable.
You may cancel an order prior to it being dispatched. Once your order has been dispatched we are unable to cancel your order.
We can not fully refund orders that are returned to us by the courier due to unsuccessful delivery attempts. A partial refund may be offered with the following deducted:
original shipping fee
courier's return processing fee (starts from £10, dependent on location)
Any other fees or tariffs that may have occurred as a result of an attempted delivery, anticipated delivery or a return.
If the return processing fees exceeds the value of your order we cannot issue a refund.
You must inform us within 48 hours of receipt of your delivery if there is a problem with your order. You must inform us within 28 days from date of dispatch if you have not received your order. We may not be able to trace your package or rectify any issues if we are informed outside of these time frames.